International Patients & Expats

Welcome to Cityhuisarts Homa

The Eindhoven–Veldhoven region is home to a large international community. At Cityhuisarts Homa, we warmly welcome patients from all over the world. We understand that navigating a new healthcare system can be challenging, which is why we aim to provide clear information, accessible care, and personal attention.

 

Whether you have recently moved to the Netherlands, are working in the region, or are staying here temporarily, our team is here to help.

How the Dutch Healthcare System Works

In the Netherlands, your General Practitioner (GP) is your first point of contact for almost all medical concerns. Unlike in many other countries, you generally cannot make an appointment with a hospital specialist without a referral from your GP.

Your GP is responsible for coordinating your healthcare and will:

  • Diagnose and treat common medical conditions.
  • Keep your medical records up to date.
  • Discuss test results with you.
  • Receive reports from hospitals and specialists.
  • Refer to specialist care when necessary.
  • Supporting you in the management of chronic conditions and preventive healthcare.

By coordinating your care, your GP helps ensure that you receive the right treatment at the right time.

Health Insurance

Everyone living or working in the Netherlands is required to have Dutch basic health insurance.

If you are insured under the Dutch healthcare system:

  • GP consultations are fully covered.
  • Visits to your GP do not count towards your mandatory excess.

This means you can contact your GP without worrying about additional consultation fees.

Registering with Our Practice

If you live in Veldhoven or the surrounding area, we recommend registering with a GP practice as soon as possible. Being registered ensures that you have quick access to medical care whenever you need it.

To register with Cityhuisarts Homa, you will generally need:

  • A valid passport or identification document
  • Your BSN (Burgerservicenummer)
  • Bewijs van Nederlandse ziektekostenverzekering

Our team will be happy to guide you through the registration process.

 

If you are temporarily staying in the region or have not yet registered with a GP, we may also be able to see you as a temporary patient, depending on availability.

Making an Appointment

You can contact our practice by telephone during office hours.

Telephone: +31 (0)40 851 6825

When you call our practice:

  • Press 1 for an urgent medical problem during office hours.
  • Press 9 for the English menu.

Our practice assistants are specially trained to assess the urgency of your symptoms. They may ask you several questions to ensure you receive the most appropriate care as quickly as possible.

 

Depending on your medical needs, we may offer:

  • A consultation with the GP
  • A telephone consultation
  • Advice from the practice assistant
  • An appointment with the practice nurse
  • A home visit if you are medically unable to attend the practice

You can also use our online patient portal to request repeat prescriptions, send an e-consult, and access information about our practice.

Urgent Medical Care

During Office Hours

If you have an urgent medical problem during our opening hours, please contact our practice immediately. We will assess your situation and arrange appropriate care.

 

Outside Office Hours

If you require urgent medical care in the evening, at night, during weekends, or on public holidays, please contact the SHOKO Huisartsenpost (GP Emergency Service).

 

The GP Emergency Service is located at the Máxima Medical Centre (MMC) in Veldhoven and provides urgent care for medical problems that cannot safely wait until the next working day.

Always call before visiting the GP Emergency Service.

 

A trained triage nurse will assess your symptoms and determine the most appropriate care. Depending on your situation, they may:

  • Provide medical advice by telephone.
  • Schedule an appointment at the GP Urgent Care Service.
  • Arrange a home visit by a GP if necessary.
  • Refer you directly to the hospital Accident and Emergency department if required.

After your visit, a medical report will automatically be sent to your own GP so that your medical record remains complete and your follow-up care can continue smoothly.

Call 112 in a life-threatening emergency

Call 112 immediately if you or someone else experiences a life-threatening emergency, such as:

  • Severe chest pain
  • Difficulty breathing
  • Loss of consciousness
  • Symptoms of a stroke (facial drooping, speech difficulties or weakness)
  • Serious accidents or severe injuries
  • Heavy bleeding

Emergency services will dispatch an ambulance and an emergency medical team if necessary.

Our Commitment

At Cityhuisarts Homa, we believe healthcare should be accessible, respectful and easy to understand. We are proud to care for both Dutch and international patients and strive to create a welcoming environment where everyone feels heard, informed and supported.

Our aim is simple: to provide high-quality, personal healthcare that you can rely on.